TL:DR
Objective
Design and build multi-tenant cross-platform web application that provides real time monitoring and logistic tools for cold chain logistics Platform
Role
Cross-functional Strategic & Executive Lead Designer
Functions
- Led discovery sessions and design reviews
- Produced low to high fidelity designs and prototypes
- Designed and managed design library
- Led user-testing efforts
- Wrote functional specifications
- Provided QA & Testing Support
Timeline
1 Month Discovery Phase + following iterative design and development cycles (for initial 6 month enterprise app roll-out)
Objective
Design and build enterprise web application that provides:
- Multi-tenant logistic fleet management and realtime monitoring
- Real-time data transactions and reporting on various 3G, bluetooth, and wifi enabled proprietary smart sensors reporting multitudes of data-points per shipment per second (humidity, temperature, light)
- Cross-platform web interface for use across cold-chain logistics network (dispatch, warehouse, transit, support)
- Ability to build and manage routes to optimize trips across fleets.
- Ensure Product security and compliance requirements are met with realtime reporting and dynamic alarms
- Create and manage products, with corresponding compliance regulations rules and dynamic alarms
- Accessible reporting to ensure delivery quality
Process
Discovery Phase
The discovery phase of the project consisted of the following:
- Goal: Rapidly understand the problems space, proprietary technologies, and synthesize business goals to define requirements and roadmap.
- Result – Build & Define MVP roadmap and hypothesis. Research, then build validate User Workflows/Journeys with selected design partners to determine application scope and prioritized features, wireframe concepts and clickable prototypes
DESIGN PHASE
The iterative design phase utilized the road map prioritization and validated user workflows and solutions to develop needed product features and to guide our design and development timeline. The application is broken into core segments:
1.0 Multi-tenant Administration
At the heart of the realtime enterprise solution is a scalable multi-tenant administrative suite capable of provisioning, monitoring, and managing/supporting hundreds of client program environments simultaneously. Our research and input from administrative user groups lead us to produce engines for defining specific business rules, data requests, flows, and dynamic access. Our robust administrative interfaces allows users to quickly and intuitively scale environments, update data references/rules, and monitoring compliance across environments.
2.0 Trip Creation & Monitoring
For national and international fleets, hundreds of thousands of shipments (trips) are in various states of transit across the globe. Many shipments with additional security, or storage compliance requirements require realtime feedback to loss prevention and logistics teams. By connecting the inputs and data-points of the logistics, dispatch, warehouse, and transit teams, the status and needs of every shipment are always in control.
3.0 Realtime Reporting
Multitudes of proprietary smart sensors monitor various parameters of each shipment, reporting back to the client application and relational database to a constant supply of data-points. Each data point is reviewed against various event engine rules (built from the administrative suite) to determine alarms and monitoring tickets and reporting compliance and safety data to the logistics support team.
4.0 Dynamic Client Interface
In this environment it is incredibly important for the client logistics team be allowed to tailor their client’s and employee’s experience to meet their specific needs. By coupling the robust permissions/access admin tools, with the dynamic rules engine – each client environment can dynamically build trip reports and monitoring views for their clients and teams members to ensure each user only has access to the data they are permitted to see.
